About Us
Here at lostvision.co.uk we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@lostvision.co.uk.
Our Contact details:
Lost Vision
22 Gardner Terrace
EH478DQ
Email: info@lostvision.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our online shop and add any items that you wish to purchase to your shopping basket.
When you have finished shopping, proceed to the checkout. Once you have entered your address and delivery details you can select the appropriate delivery option and proceed to the payment stage. We accept payment with most major credit and debit cards. We also accept payment for website orders through PayPal.
Card payments through our website are processed by Stripe/Paypal, one of the leading payment providers in the UK. Your payment and card details are sent via an SSL encrypted link, ensuring your privacy and security is protected to industry standards. Your card details are not stored by our website at any point in the transaction and our staff have no access to your card details.
Shipping And Handling
We aim to despatch all orders on the same day if we receive the order before 3.30pm, subject to availability.
Shipping rates are calculated at the checkout section of website. Prices vary depending on the item and where they are being shipped to. Please check shipping rates before making a purchase.
All orders over £100 cannot be sent on a standard service due to the value of the parcel.
Please note that no claim can be made if the goods are damaged if they were signed for as okay. If the box is damaged or you are in doubt please sign and state they are “unchecked”
All first time orders must go to the home address of the customer. Established customers can nominate an alternative delivery address, subject to agreement with the lostvision.co.uk. United Kingdom orders will be sent via Parcel force or our contracted courier company.
Delivery Schedule
We aim deliver your order as soon as possible. In most cases the order will be sent out the same day or within one working day. All UK orders are usually received with 2-3 days. International orders are generally received within 7 days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait
You can also return items directly to us at:
Lost Vision
22 Gardner Terrace
EH478DQ
Email: sales@lostvision.co.uk
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. The check out pages are stored on a secure https server.
Reaching Us
If you need to reach us, please email us info@lostivsion.co.uk, or contact us via.
Lost Vision
22 Gardner Terrace
EH478DQ